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Tightboards.com / Boardparadise.com

They are terrible.

The website inventory is never accurate and not "real time" as it should be. But they will charge your credit card as soon as you place your order NOT after it has shipped.

This is a big problem because it takes them up to a week to just locate the product, and even after you get that disappointing e-mail saying the product (that was listed as being in stock at the time of your purchase) is not available, they will not issue a refund unless you specifically ask for it. So they will just hang on to your money indefinitely.

If you manage to somehow talk to a real person on the phone (instead of an unavailable voice mailbox), you will find their customer service is abysmal and you can tell by the tone of their voice they just want you to hang up the phone and just deal w/ the shitty situation you're in. What about their live online help? Don't waste your time. I waited 3 hours when the "average wait time" was said to be 20 minutes and never got through to anyone!

I don't think you can call their whole dicey operation as "core" but they certainly try to appear that way. Unfortunately sometimes you just get better service at a big box store, that's reality.

A big screw you to their whole company.

Rant over.

p.s. I make an effort to patronize the companies that pay to advertise w/ snowboard-mag, but this one just didn't work out for me. They blew it.

Timeline:

>>Friday Feb 22.
Item shown in stock (1 left) and would ship within 24-48 hours. Order placed. My card was charged immediately.

>>Wednesday Feb 27.
No order status update whatsoever. And the item is still shown to be in stock when there was supposedly 1 left, which I purchased. I called customer service, she was rude and assured me the order went through for that particular item and it was coming from "one of their stores" which is why it's taking so long.It would take 2 business days for the shipping warehouse to sort it out and ship it to me. It should go out on Friday.

>>Friday Feb 29.
Got an e-mail saying the item is sold out. And to give them a call if I wanted something else more expensive at a discount...blah blah blah...
Called customer service and asked for an explanation why I was given a false assurance by the previous customer service rep (CSR). She insincerely apologized for the other person's mistake and gave me several options, none of which are acceptable to me after being so severely disappointed.

>>Saturday March 1.
This CSR (Melissa) said she would personally be in for a short while on Saturday. I e-mailed her asking for a full refund immediately.

>>End of business hours Monday March 3.
Nothing in my e-mail, no refund has been processed, no calls to my voicemail.

>>Saturday March 15.
They still have not credited my credit card account for the amount they charged me. I'm so pissed.
>>Monday March 24.
It has been over a month since my credit card was charged, and almost as long since I asked for a refund. I still haven't gotten my money back.

>>Tuesday March 25.
Steve Hogan of Boardparadise contacted me and personally helped me obtain the refund that was overdue. He was told by the customer service department that the Credit Card refund couldn't go through because the original CC I used for the purchase had expired.

While this is true that the card had already expired at the beginning of the month of March. I should have been notified (either by e-mail or over the phone) by customer service of the card's expiration and their inability to give me my refund because of it, instead of having to wait almost a month later to find out.

So it's either A: They didn't process the refund until Steve Hogan stepped in. or B: They tried to process the refund when Melissa said they would, but when they found out that CC had expired, they didn't bother contacting me to get that problem resolved.

>>Thursday March 27.
I finally got my refund and it was credited to my credit card account.

>>Tuesday April 1.
Steve Hogan gave me store credit to be used at boardparadise.com for future use. The store credit is appreciated, but lets hope they have their act together and dialed the next time I decide to spend my money there.

By world wide weapon at 02/29/2008 - 12:12pm | world wide weapon's blog | login or register to post comments

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i thought it was just me that

i thought it was just me that got screwed but i see its everyone...... those dudes suck over there.

By mookiestinks at Fri, 03/07/2008 - 8:01pm | login or register to post comments

F**K tightboards.com

Here's my 2 cents about tightboards. My girlfriend ordered a pair of snow pants. 2-3 weeks go by and no pants are delivered. Her Credit Card was charged the day of order by the way. She's calls cust service and waits on hold for 2 hours, no lie. Finally someone answers the phone and says that the order is lost in the mail and that she should contact UPS. She calls UPS and they don't know where the package is and tell her to contact the shipper (tightboards). Another couple hours on hold waiting for a customer service agent to answer the phone and they tell her they will look into it. Weeks go by and still no answer. She calls cust svc again and they tell her they will ship a brand new package out, but wait, they are sold out of her pants by now. She ordered her pants in December, it is now March, her Credit Card has NOT been refunded and still no pants.
I've never had problems from DogFunk or the local aspen/snowmass shops. STAY AWAY FROM TIGHTBOARDS.COM

By bennyBoy214 at Tue, 03/04/2008 - 8:50am | login or register to post comments

That sucks. Tightboards sucks.

I still haven't been given a refund either. Or if I have, it still has not shown up on my credit card statement.

Tightboards.com, what a joke. Their customer service is frustratingly retarted to boot.

xoxo mgineering dot net not com

By world wide weapon at Sat, 03/15/2008 - 12:44pm | login or register to post comments

$$$$$

I think they owe us about $35,000 from this years snowboards..they never pay on time.

By oatesbrad at Mon, 03/03/2008 - 2:55pm | login or register to post comments

I can testify that tracking Inventory sucks big Donkey Kong

It's no easy gamut to keep all the inventory dialed on a website. I run shoptheblend.com and I've worked many A Sunday so far just to keep it all straight. It's our current priority to get you that tracking number as soon as possible. We know once you pull that pin, that the next thing to confirm is WHEN AM I GETTING MY STUFF?

Suburban Blend

By Suburban Blend at Mon, 03/03/2008 - 1:06pm | login or register to post comments

agreed

couldn't agree more my man, tightboards absolutely sucks. i have made the mistake of ordering from them a few seasons back and will never, yep never do it again.

pls take this as a public service announcement to shreds everywhere,
DO NOT SHOP @ TIGHTBOARDS.com!

http://talesfromthepunchbowl.blogspot.com/

By oDb at Sun, 03/02/2008 - 9:31pm | login or register to post comments

Good Rant

Stoked that i saw these comments before I ordered anything through them. I can only imagine the problems I'd have contacting them all the way from New Zealand, if something went wrong.

Is dogfunk.com reliable?
Any other online stores good?

By Raekwon Johnson at Sun, 03/02/2008 - 1:14pm | login or register to post comments

(.)(.)

yeah dogfunk is on top of things, you get tracking numbers and everythang

By Fat Canuck at Sun, 03/02/2008 - 6:46pm | login or register to post comments

WORD

Dogfunk.com has been nothing but excellent. I've ordered from them numerous times and have been taken care of.

By 66jzmstr at Tue, 03/04/2008 - 4:12pm | login or register to post comments

AGREED

Three seasons back, they were so solid. Good customer service, too. Something happened (I have no clue what), and they went to shit so fast. My friend's gear was delayed months, only to find that some of the items were not in stock, despite repeated attempts at contacting them.

They seriously blow ass.

By 66jzmstr at Sat, 03/01/2008 - 6:19pm | login or register to post comments

True

Can't give tightboards credit for good boards anymore, they used to be good but they are not anymore. Actually took me 1 month to get told that what i wanted was not in stock "right now", i mean come on, we want to do business here..
Meg

By megan119 at Wed, 06/04/2008 - 5:49pm | login or register to post comments

Agreed

My friend ordered a board through tightboards. Weeks of waiting with still not receiving a board, she tried to cancel the order. They said there was a problem (couldnt say what) with her credit card although they were still able to charge her account. When the board eventually came over a month and a half later, it was the wrong board. She is still trying to get her money.

By jsparks05 at Sat, 03/01/2008 - 5:10am | login or register to post comments

werd

I Couldn't agree more! They lost my business this winter too

By snowme at Fri, 02/29/2008 - 2:22pm | login or register to post comments

word

I've known lots of people that had problems with boardparadise. Getting broken boards that were replaced with the wrong size, wrong bindings, I've had shipping and communications issues with them, etc etc

eternal is my go to.

How can hip-hop be dead if Wu-Tang is forever?

By icantoesideturn at Sat, 03/01/2008 - 2:58pm | login or register to post comments

THAT SUX

If your not satisfied w/ the ZUMIEZ of the net aka TIGHTBOARDS aka BOARDPARADISE try www.MONSTERHUTCH.com ...We only post items that we have in stock....ready to ship to ya...If your in the continental USA you will have your order in no less than 5 business days.....GUARANTEED!!!!

-Monster Hutch TEAM

By Monster Hutch at Fri, 02/29/2008 - 11:44pm | login or register to post comments

Board Paradise is Shady. STILL!

This company is posting bogus apologies all over the internet but they still have not changed their shady store policies. They bill your credit card immeditaely and their policy as stated below says you will not get your money back even if the product was listed as in stock. The CEO sent me an email months ago apologizing and saying they were going to "fix" things. For whom? They still get your money even if they never had the product. Fraud!

Order Placed when Merchandise was classified as IN STOCK:
Merchandise ordered from Boardparadise that is not in stock or is on backorder and the item was IN STOCK and available for purchase on the web site, will be dealt with as follows once Customer Service informs the customer of the estimated ship date from the Vendor.
Wait for the backordered merchandise to arrive.
Cancel the backorder and choose a similar item as a substitute (any cost differences will be refunded or charged accordingly)
Cancel the backorder and Request a Store Credit.

By tonicusa at Wed, 05/07/2008 - 12:54pm | login or register to post comments

This is Legit

Hi all!
I am the customer service manager at Boardparadise and Tightboards.com.
I know you guys have a lot to say about tightboards but if you are interested I just wanted to let you know that we did experience a ton of growth, and we are thankful for that growth. We are working now to try and recify any situation that would cause this kind of response from riders. We are riders ourselves, and want to let you know that we ARE working towards better customer service, and we ARE attempting to correct any past situations in which our policies are not up to par. We have extended hours, and are more than happy to accomodate any customer that has had an issue with us in the past.

We have fixed problems with changes in orders. Our operations are way dialed in and will be glad to help our customers in anyway we can with regards to order changes, add ons, sizing questions, addresses or anything else that you may need. Regarding stock issues and refunds, we have SO much inventory, occasionally we may oversell a product. If this happens to you and you are sent a store credit, just reply and request a refund. We will be sure to take care of you!

Our gift credits are no joke. They are legit, and I will take personal responsibility to ensure that those customers are taken care of. If you do have any outstanding issues with our company, or have had an issue in the past please contact me as I would love your feedback and also the opportunity to extend a credit to you if one has not already been extended.

We are truly hoping for any feedback you may have for us. You can contact me directly at Amanda@boardparadise.com or via phone: 336-299-6444 or toll free at 888-760-4236.

Thanks!
Amanda Howell

By HOWELL at Thu, 05/08/2008 - 11:16am | login or register to post comments

hmmmm

yeah, the $40 voucher is nice, but if I use it, I'd like to get what I order and in a timely manner and I'd like to be able to track my order. My best friend was having trouble with boardparadise sites in the 05 season. that's almost 4 years of "growth."

I'd rather drive a couple hours to a legit shop and do all my shopping in person than deal with a site that ships me product from several locations all over the country. (even with gas prices)

How can hip-hop be dead if Wu-Tang is forever?

By icantoesideturn at Sat, 05/24/2008 - 12:19pm | login or register to post comments